FAQ

 

  1. Do I need to create an account to make an individual purchase?
    No. You are not required to create an account for your online order.

  2. Which Payment Methods and credit card do you accept?
    We accept credit cards, Google Pay, PayPal and Apple Pay. For credit card, we accept VISA, MasterCard.

  3. Do you accept international credit cards for purchases?
    Unfortunately, we do not accept international credit cards as all credit card purchases will require a Canada billing address.

  4. Can an order be cancelled after it has been placed?
    Orders cannot be cancelled once it has been processed or has already been shipped. Please contact Gunjō Support, to inquire on the current status of the order. We may be able to cancel an order if it has not yet been processed for shipping.

  5. How can I track my order?
    We will email you the tracking information after your order has been processed, and this information can be entered on the carrier's website for detailed status on your delivery.

  6. Who can I contact regarding my shipment?
    If you haven't received your shipping confirmation email yet, please email us by info@gunjolife.com. If you have already received the email, you can track your package through the carrier's website, using the tracking number noted in the email.

  7. When will my order ship?
    We strive to ship orders which are placed prior to 12pm EST that same day. From the time an order is submitted, processing may take 1-3 business days. Orders rarely, if ever, take more than 2 business days to leave our warehouse unless the item is on back order or a special order item. Orders are only processed during regular business days which include Monday - Friday and exclude holidays.

  8. Can the shipping address be changed after the order has been placed?
    The shipping address cannot be modified if the order has been processed or, has already been shipped. We may be able to modify the shipping address if the order has not been processed for shipping. Please contact Gunjō Support, to inquire on the status of the order.

  9. Am I able to return products?
    You can request a return within 15 days of purchase for damaged or defective items. To start a return, email info@gunjolife.com with your order number. Once approved, we will send you a prepaid shipping label. Refunds are processed within 15 days of receiving your returned item.