Gunjō ("we", "us", or "our") recognizes that it is our corporate social responsibility to properly handle and protect information that can be used to identify specific individuals ("personal information"). This includes names, addresses, and e-mail addresses collected in the course of conducting our online mail-order sales. We strictly implement the following measures:
1. Purpose of Use
We specify the purpose of using personal information and will only handle it within the scope necessary to achieve these goals, except as otherwise provided by law. We take appropriate measures to ensure data is not used for unauthorized purposes.
The purposes of use for our customers' personal information are as follows:
- Business Activities: Online mail-order sales, related business operations, and incidental operations.
- Service Management: Accepting and confirming conditions for online store services.
- Legal Obligations: Exercising rights and fulfilling obligations based on laws and customer contracts.
- Improvement & Research: Conducting market research and data analysis to develop and improve our payment and settlement services.
- Marketing & Updates: Sending direct mailings, product updates, proposals, and information regarding our services or those of our partner companies.
- Important Notices: Providing crucial operational updates related to our services.
2. Acquisition of Personal Information
When collecting personal information, we will clearly state the purpose of use and provide a point of contact. We only acquire information that is strictly necessary for our services.
3. Restriction on Third-Party Disclosure
We will not disclose or provide personal information to third parties without your prior consent, except for trusted subcontractors and business partners, or when required by law.
4. Handling of Sensitive Information
We do not acquire sensitive personal information (such as race, creed, social status, medical history, or criminal records) unless we have your explicit, prior consent, or if it is required by law.
5. Compliance with Consignment Contracts
We strictly manage and protect any personal information entrusted to us by partners under consignment contracts, using it only within the agreed scope.
6. Management System
To strengthen our company-wide data protection efforts, we appoint a dedicated data management officer and continuously train our employees on privacy security.
7. Accuracy and Safety Measures
We endeavor to keep personal information accurate and up to date. We implement robust safety control measures to prevent unauthorized access, loss, destruction, falsification, or leakage. In the unlikely event of a data accident, we will take prompt corrective action and implement strict measures to prevent recurrence.
8. Management of Contractors
If we outsource personal information processing to an external contractor, we enter into a strict contract to ensure the data is not leaked or shared with unauthorized third parties, and we monitor their compliance closely.
9. Customer Rights and Requests
We will respond promptly and reasonably to customer requests regarding their own personal information, including requests for disclosure, correction, deletion, suspension of use, as well as general complaints or consultations.
10. Compliance with Laws and Regulations
In handling personal information, we comply with all applicable national laws, regulations, policies, and official privacy norms.
11. Continuous Improvement
We regularly review and upgrade our personal information management system to keep up with developments in information technology and changing social demands.