We want every experience with Gunjō to be as thoughtful and seamless as choosing your product in the first place.
If you wish to return or exchange an item, you may initiate a request within 15 days of delivery. Once your request is confirmed, you have an additional 15 days to ship the item back to us. To begin the process, please contact us at info@gunjolife.com, and our team will guide you through each step.
Return & Exchange Eligibility
Valid Reasons: We only accept returns or exchanges for items that arrive damaged, defective, or have a confirmed quality issue.
Final Determination: Gunjō reserves the final right to determine whether a return request is valid based on inspection of the reported issue.
Timeframe: Return or exchange requests must be made within 15 days of delivery by emailing us at info@gunjolife.com.
Return Shipping Process
Label Provision: We will provide a return shipping label once your return request has been reviewed and approved by our team.
Shipping Costs: Return shipping costs are covered by the customer unless otherwise specified by our support team for valid damage or quality claims.
Product Condition: Returned products must be in perfect condition. Approved returns must be securely packed and include proper identification (your name, order number, and shipping address).
Contact Us
Email: info@gunjolife.com